Success critical factors for the implementation of Business Process Management (BPM): a case study for the supply chain in a flower company. Rev.esc.adm.neg [Internet]. 2018 Oct. 18 [cited 2026 Oct. 2];:85-108. Available from: https://ojs-ean-pruebas.metarevistas.org/index.php/Revista/article/view/2019