ONTARE. REVISTA DE INVESTIGACIÓN DE LA FACULTAD DE INGENIERÍA
In this research, a study of the documentation for processes in companies that are located in Bogotá D.C was conducted, based on the requirements of ISO 9001: 2008 including the changes to 2015. A diagnosis to determine the required regulations and organizational guidelines, and to define the steps for the implementation of a quality management system was also performed. The motivations and preferences of business organizations in the quality management system were identified in a statistically significant sample of 60 companies, where it could be determined that, in order to start improvement activities, 77% will have to consider upgrading their customer service, and 31% of employers prefer an approach that is based on the processes in an organization and in the changes from ISO 9001: 2008 to ISO 9001: 2015.
