Estrategia para gestionar tecnología generando valor real para los usuarios internos

Sandra Liliana Serrano Forero; Weimar Andrés Porras Polo; Jorge Eliecer Villada Calderón; Diana Karina Muñoz Morán

Strategy to manage technology generating real value for internal users

Published 2016-08-16

Artículos

How to Cite

Strategy to manage technology generating real value for internal users. (2016). Ploutos, 5(2), 42-49. https://ojs-ean-pruebas.metarevistas.org/index.php/plou/article/view/1395

Download Citation

License

The content of the Ploutos journal is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License - (CC BY-NC-ND 4.0)

Under the following terms:
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

NonCommercial — You may not use the material for commercial purposes.

NoDerivatives — If you remix, transform, or build upon the material, you may not distribute the modified material.

Abstract Authors References Statistics

Abstract

This article presents the issues that the areas of technology have to face when managing processes and services without generating real value for the internal customers of the organization. The purpose is to establish a strategy for service provision and technology management, aimed at improving the communication between suppliers and internal customers within an organization. From the results, it was concluded that the area of Information Technology (IT) should be aligned with the strategic objectives, it must be nourished by the organization so it knows, assists and supports it with good practices, and that the communication between the area of technology and the internal customer must be transmitted in a way that the user understands it, values it, and assimilates it.