Success critical factors for the implementation of Business Process Management (BPM): a case study for the supply chain in a flower company

10.21158/01208160.n0.2018.2019
Published 2018-10-18
Scientific articles

Abstract

                                                                      Rev.esc.adm.neg

A model which showed interaction between success critical factors (SCF) was designed to implement Business Process Management (BPM) and the processes involved in the supply chain through the stages of implementation, which finally identified the most relevant SCF factors by the revision of existing literature and validation made by a group of experts. Next, a case study focus was used in flower crops located in Sabana de Bogota area to empirically validate the proposed model. Its outcomes became a diagnosis guideline for this company to determine the relevant aspects to be considered when improving and conducting efforts to achieve them, also assuring a higher level of success in the implementation of BPM processes. This established model proposes a referential framework for future investigations which will allow to diagnose and determ

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Authors

  • Alexander Gutiérrez Sánchez

    Corporación Universitaria Minuto de Dios – UNIMINUTO

  • Claudia Rodríguez Ríos

    Escuela Colombiana de Ingeniería Julio Garavito

  • Andrés Felipe Santos Hernández

    Escuela Colombiana de Ingeniería Julio Garavito

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